- About Us
Freight Hub is a market leader in integrated wine storage, distribution, and national transport logistics. The business manages a steady and metered pace of growth, which is deliberate in preserving our drive for best in market customer service standards, and ensuring our people, business culture, and technology, continue to evolve in ways that connect us intrinsically with the demands of Australian Wine and Beverage Producers.
In 2012, Freight Hub Logistics (FHL) commenced dedicated operations in the Australian wine and beverages market to help producers better understand, and leverage economic synergies, from integrated wine and beverage specific freight, wine climate warehousing, and post-production services.
Freight Hub customers include some of the best small and medium boutique wineries in the country - Hentley Farm Wines, Turkey Flat, Clarendon Hills, Bremerton Wines, Moppity Vineyards, Schild Estate, Coriole Vineyards, Rockford Wines, Koonara Wines, Kalleske Wines, Reschke Wines, and many more. FHL also transports and stores products for wine related industry suppliers, including JMP Holdings, Vinocor, Enoplastic Australia, and Amorim Australasia, and provides distribution services to Synthesize Wines and Vintage & Vine. We also provide local and national transport services to principal beverage freight forwarders including JF Hillebrand, Gori Australia, and Albatrans.
The principal focus for FHL is to provide direct engagement opportunities to start-up, small, and medium producers, who need strong support from their logistics function on several fronts - pricing, personal customer service, warehousing integrity, delivery performance, administrative efficiency, freight tracking, and partnership guidance through production processes to help minimise the impact of supply chain costs.
Freight Hub is an entrepreneurial and innovative reach-out into a largely commodity based wine freight market, that has tended to leave the “small to medium wine guys” somewhat isolated when it comes to vital customer service support, freight cost management, warehousing quality, and distribution performance.
In meeting the strong demand for customer driven growth, FHL provides premium warehousing capability over two strategic sites, in the Barossa Valley and Central Adelaide, offering a home to over fifty five thousand cubic metres of bottled wine and beverages. We transport almost 15,000 road freight tonnes each year across the country, comprising over 8.6 million litres of wine, beer and cider, and over 3600 TEU in import and export containers. The business is also on track to label almost 700,000 bottles in its maiden year of production labelling and rework operations.
With a portfolio that now exceeds 350 wine and beverage customers nationally, the success of strategic pathways for Freight Hub continues to reinforce that inspired, educational, and innovative engagement of customers in decision making processes, is by far one of the most important precursors to benchmarking customer service.
FHL occupies a natural and deserving space in the wine and beverages logistics sector, providing unique and exciting customer service experiences. Our service culture is a fundamental and defining element in helping rebadge wine logistics as a seamless, efficient and friendly process, in delivering on point results.
In keeping with the principles of refined customer service, FHL has developed its own Transport Management System (TMS), which pushes back the common trend in logistics of forcing customers into self-administered, web based environments, where commercial relationship building and direct customer contact pathways with suppliers, is becoming increasingly difficult.
This is where Freight Hub has chosen to shine its light, and commit to the market, by having a wonderful team of local experts answering emails and phone calls, and booking freight directly for customers over a morning coffee and a chat.
The demands of the market though, still require the advancement of technology without doubt, and Freight Hub continues to invest heavily in tracking and reporting technology through its web based TMS initiatives, and integration of online Warehouse Management System (WMS) capabilities for those clients already requiring it.
Freight Hub delivers to the Australian wine and beverages sector a solution of confidence, sustainability, and continual improvement in wine warehousing and transport, that eliminates unnecessary administration and unwanted pressures of disconnected logistics support. The architecture of the business delivers significant competitive advantages in operational and economic efficiency, and brand differentiation and reinforcement opportunities that are sought after premiums in the marketing and presentation of Australian wine and beverages to consumers.